If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Maybe you can find the cause of the problem. I have attached the logs gathered with MB support tool. And I have another PC where both Prox圜ap and Malwarebytes are installed and both are working. Is there again some compatibility problem between Prox圜ap and Malwarebytes? I thought that was solved with version 3.83. And when I look at the process mbamservice.exe using Process Monitor I found that it tries to access the file pcapwsp.dll which is part of Prox圜ap. But my PC is able to resolve all the mentioned names without any problem. 11/12/19 " 13:22:46.998" 4141078 2bd0 12d0 WARNING HttpConnection mb::common::net::HttpConnection::LogExceptionDetails "httpconnection.cpp" 1736 "Exception details: text=DNS error: Non recoverable DNS error while resolving: "ġ1/12/19 " 13:22:46.998" 4141078 2bd0 12d0 WARNING TelemCtrlImpl Telemetr圜ontrollerImpl::SendTelemetryRecord "telemetrycontrollerimplhelper.cpp" 2048 "Problem sending JSON data to DSE stream - server returned: -9"ġ1/12/19 " 13:22:47.353" 4141421 2bd0 14e4 WARNING HttpConnection mb::common::net::HttpConnection::SendRequest "httpconnection.cpp" 393 "Network error."ġ1/12/19 " 13:22:47.353" 4141421 2bd0 14e4 WARNING HttpConnection mb::common::net::HttpConnection::LogExceptionDetails "httpconnection.cpp" 1736 "Exception details: text=DNS error: Non recoverable DNS error while resolving: "ġ1/12/19 " 13:22:47.353" 4141421 2bd0 14e4 ERROR CloudCtrlImpl CloudControllerImplHelper::GetAuthenticatedURLForBytesTotalUpload "cloudcontrollerimplhelper.cpp" 5439 "Error code -9 returned in POST to Cosmos"ġ1/12/19 " 13:22:47.460" 4141531 2bd0 12d0 WARNING HttpConnection mb::common::net::HttpConnection::SendRequest "httpconnection.cpp" 393 "Network error."ġ1/12/19 " 13:22:47.460" 4141531 2bd0 12d0 WARNING HttpConnection mb::common::net::HttpConnection::LogExceptionDetails "httpconnection.cpp" 1736 "Exception details: text=DNS error: Non recoverable DNS error while resolving: "ġ1/12/19 " 13:22:47.460" 4141531 2bd0 12d0 WARNING TelemCtrlImpl Telemetr圜ontrollerImpl::SendTelemetryRecord "telemetrycontrollerimplhelper.cpp" 2048 "Problem sending JSON data to DSE stream - server returned: -9"ġ1/12/19 " 13:22:48.350" 4142421 2bd0 14e4 WARNING HttpConnection mb::common::net::HttpConnection::SendRequest "httpconnection.cpp" 393 "Network error."ġ1/12/19 " 13:22:48.350" 4142421 2bd0 14e4 WARNING HttpConnection mb::common::net::HttpConnection::LogExceptionDetails "httpconnection.cpp" 1736 "Exception details: text=DNS error: Non recoverable DNS error while resolving: "ġ1/12/19 " 13:22:48.350" 4142421 2bd0 14e4 ERROR CloudCtrlImpl CloudControllerImplHelper::GetAuthenticatedURLForBytesTotalUpload "cloudcontrollerimplhelper.cpp" 5439 "Error code -9 returned in POST to Cosmos"
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